Privacy Policy

Last Updated: July 27, 2025

This Privacy Policy describes how Winfinite Fitness ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from winfinitefitness.com (the "Site") or through our coaching platforms.

1. Who We Are

Winfinite Fitness is an online and hybrid personal training business operated by Gio Winchurch, a Level 3 Qualified Personal Trainer. Our registered business address is 18 Filton Grove, BS70AJ, Horfield, Bristol.

2. Personal Information We Collect

We collect personal information about you from various sources.

A. Information You Provide Directly to Us:

When you engage with us, you may provide us with personal information, including:

Name, email address, phone number, postal address.

Information collected via Physical Activity Readiness Questionnaires (PAR-Q), health questionnaires, client intake forms, injury history, medical conditions, fitness goals, progress photos, body measurements, weight, and subjective notes on well-being.

Billing address and payment method details (processed securely by third-party payment processors like Stripe and Apple Pay; we do not store full credit card details).

Username and password for our coaching platform (EverFit).

Information you provide when you communicate with us via email, phone, WhatsApp, or through the EverFit app.

B. Information We Collect Automatically:

When you visit our Site, we may automatically collect certain information about your device and your interaction with the Site, including:

IP address, web browser type, operating system, time zone.

Pages you view, products you search for, referral sources, and how you interact with the Site.

Small data files placed on your device. For more information about cookies, please see our Cookie Policy [if you create one, otherwise integrate here].

C. Information We Collect from Third-Party Services:

We may receive information about you from third-party services that integrate with our operations, such as:

Data related to your training programs, logged workouts, progress tracking, and in-app communications.

Confirmation of payment transactions.

Your name and email when you book a consultation.

Information from emails and documents shared.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To design, deliver, and adjust personalized training programs, provide nutritional guidance, conduct weekly check-ins, offer form checks, and track your progress.

To respond to your inquiries, provide customer support, send service updates, and deliver marketing communications (where you have consented or where we have a legitimate interest).

To process your transactions and manage billing.

To understand how our services are used, analyze trends, and enhance the functionality and effectiveness of our programs and platforms.

To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

To fulfill our contractual obligations to you, such as providing coaching services and processing payments.

For our legitimate business interests, such as improving our services, marketing (where appropriate), and managing our business operations, provided your rights are not overridden.

For processing sensitive personal data (e.g., health information via PAR-Q) or for sending direct marketing communications where required. You can withdraw your consent at any time.

To comply with legal or regulatory requirements.

5. Sharing Your Personal Information

We may share your personal information with third parties to help us provide our services and operate our business effectively. These include:

Third-party vendors who perform services on our behalf, such as payment processing (Stripe, Monzo), website hosting (Shopify), coaching platform (EverFit), scheduling (Calendly), and email marketing (Mailchimp). These providers are contractually obligated to protect your data.

When required by law, such as in response to a court order or legal process.

In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means for the duration of our coaching relationship and for a period thereafter as required by law (e.g., for tax records or potential legal claims).

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

To request a copy of the personal information we hold about you.

To request that we correct any inaccurate or incomplete personal information.

To request the deletion of your personal information, subject to certain legal exceptions.

To request that we limit the way we use your personal information.

To object to our processing of your personal information based on legitimate interests or for direct marketing.

To request that we transfer your personal information to another organization.

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and indicate the "Last Updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at gio@winfinitefitness.com or by mail using the details provided below:

Winfinite Fitness 18 Filton Grove, BS70AJ, Horfield, Bristol